We accept returns of new items sold within 30 days of purchase date.
If free shipping was offered, customers are responsible for original shipping charges.
Shipping charges are non-refundable and the customer shall pay all freight on returns unless there is a defect in the product or there is an error on the part of A&A Safe, Lock & Door.
Defective products will require a ticket I.D. number from the manufacturer’s technical support team.
All items must be returned in their original packaging, unused and in resalable condition.
There is a NO Return Policy on electrical components, special order products or items that have been customized (i.e. locks keyed to custom specifications or doors requiring special preps).