We accept returns of new items sold within 30 days of purchase date. Shipping charges are non-refundable and the customer shall pay all freight on returns unless there is a defect in the product or there is an error on the part of A&A Safe, Lock & Door.
You may submit your return request by email to [email protected] Or, contact us by phone to request an RA number in advance of returning any product. Packages that arrive without the RA number may be refused and returned to you unopened.
Defective products may require a ticket I.D. number from the manufacturer’s technical support team.
All items must be returned in their original packaging, unused and in resalable condition.
No returns can be accepted on electrical components.
No returns can be accepted on special order products or doors & frames with custom or special preps
It is strongly recommended that you declare a value when returning material to us that is worth more than $100 as most carriers will not cover losses over that amount without additional insurance.
Thank You for considering,
A&A Safe, Lock & Door